Q. Do we use real swords in the ninja experience?
A. In this facility, instaed of using real swords, we will offer you a virtual sword with tracking controllers, which provides you amazing user experience in both reality and virtual world. (Age restrictions Those under 7 years old can enter only when accompanied by parents, but VR experience is not available. If children under 7 years old would like to have the VR experience please ask the staff.)
Q. Just look. Is OK？
A. Sorry, Can not only look,(However, parents are possible.)
Q. If I am late, can I experience it?
A. If you arrive late within 30 minutes, you are in the middle of the game. For late arrivals longer than 30 minutes, you can change the reservation at another session.
Q. What should I wear?
A. Ninja costume is can wear of over the your clothes. Please be wear easy clothes. And we rent for you a T-shirts(¥500) and pants(¥500).
Q. Can I get a Wi-Fi there？
A. Yes. It's Free Wi-Fi here.And we have a free chager for your phone.
Q. Is entry permitted without a booking?
A. Bookings are given priority. Please proceed to the ticket page here. We will also accept on the day, but we will recommend reservation for reservation priority.
Q. Can I change or add the number of reserved people and the date and time?
A. Please contact us for changes, additions.
Q. Can VR goggles be used with eyeglasses?
A. It is possible to wear VR goggles while wearing glasses, but in some cases it may not be possible due to the shape or size of the glasses. We recommend using contact lenses if possible.
*We cannot be held responsible for damaged glasses. Please take care when putting on the goggles. *Viewing may not be comfortable with bifocal eyeglasses or bifocal contact lenses.
Q. Can I use a credit card on the premises?
A. You can use it in the facility.(VISA, MASTER, CUP, Credit Saison, life card etc)
Q. Is photography and taking videos with video cameras allowed inside the venue?
A. Photography and taking videos is permitted with the exception of activity area and certain designated areas.
However, taking photos or videos in a dishonestly other customers, as well as using photos and videos for commercial purposes is strictly prohibited.
Q. Can I refund it?
A. Cancellation by customer's convenience after payment shall be impossible.
There is a 100% cancellation fee for cancellation.
However, this is not the case if the event is canceled due to natural disasters or transportation circumstances, or due to the circumstances of our facility.